Introduction

As a pioneer in medical technologies, Shanghai Pixel Wiser Medical Technology Co., Ltd and its affiliates (collectively, "Pixel Wiser") place the protection of your data at the heart of their priorities. Our privacy policy ("Privacy Policy") reflects our commitment to excellence and transparency by detailing our rigorous approach to collecting, using, and disclosing your Personal Information. By "Personal Information," we mean any data that can identify an individual.

This Privacy Policy governs the management of your Personal Information across our innovative digital ecosystem, including our main website https://www.pixelwiser.com/, our cutting-edge Independent Central Imaging Review Platform https://prd.ispkl.com/, and all websites within the Pixel Wiser network (the "Site"). It also covers all your interactions with our services, whether through our state-of-the-art technological products, premium subscription services, advanced software solutions, or high-performance mobile applications.

This Privacy Policy is an integral part of our Terms of Use, establishing a framework of trust for your experience on our platform. By choosing to access and use the Site, you join our community of engaged users and accept our responsible approach to managing your Personal Information, as detailed in this Privacy Policy. If these conditions do not meet your expectations, we invite you to not use the Site.

 

The types of Personal Information Pixel Wiser collects

In our commitment to delivering cutting-edge medical solutions, Pixel Wiser precisely collects and processes a set of essential information. This meticulous collection enables us to offer a personalized and secure experience that matches the technological excellence that characterizes our company.

At the heart of our data-driven approach, we pay particular attention to the following data: your personal identifiers and contact information, which allow us to establish a privileged relationship with you, especially when you join our community of innovators through our newsletters or when you interact with our medical solutions experts.

Our cutting-edge technology also analyzes interactions with our digital platform, collecting valuable data about your user experience. This in-depth analysis allows us to continuously optimize our services and offer you an increasingly intuitive and high-performing experience.

To ensure secure and smooth transactions, we also integrate essential information such as professional contact details, demographic data, and, when necessary, payment information, always protected by our most advanced security protocols.

Excellence in Data Processing at Pixel Wiser

Our sophisticated approach to personal data management revolves around precise strategic objectives, all oriented toward optimizing your experience. The information you directly entrust to us enhances our ability to:

Deliver an exceptional user experience on our cutting-edge technological platform, enabling optimal access to our complete suite of innovative medical solutions.

Personalize our services according to your specific needs, ensuring smooth and efficient interaction with our solutions, whether through our web platform or our latest-generation mobile applications.

Maintain proactive communication regarding the evolution of our products and services, ensuring you always benefit from the latest technological advances.

Our expertise also extends to the indirect collection of information through cutting-edge technologies such as cookies, as well as through our privileged network of healthcare professionals. This comprehensive approach allows us to guarantee an exceptional level of service while ensuring maximum security of patient data.

Every aspect of our data collection is designed to strengthen our ability to innovate and deliver increasingly effective medical solutions, while maintaining the highest standards of confidentiality and security.

 

How Pixel Wiser gets your Personal Information and why we have it

Expert Data Management at Pixel Wiser - Our Commitment to You

At Pixel Wiser, we prioritize a transparent and sophisticated approach in collecting your personal information. This collection primarily occurs through your direct interactions with our ecosystem, thus enriching your experience:

Innovation and Premium Access

· Personalized access to our cutting-edge technological platform

· Deployment of innovative medical solutions tailored to your needs

· Optimized user experience across all our interfaces

Operational Excellence

· Premium customer support with personalized assistance

· Targeted and relevant marketing communications

· Continuous training and professional development

· Optimized administrative management

· Proactive resolution of customer requests

Enhanced User Experience

· Privileged access to our training resources

· Exclusive information sharing via our digital platform

· Personalized solution demonstrations

· Access to our premium content library (White Papers, Case Studies, E-books)

· Participation in our continuous improvement programs

Advanced Technologies and Strategic Partnerships

Our expertise also extends to intelligent information collection through:

· Cutting-edge technologies, including advanced cookie management for a personalized experience

· Our healthcare excellence network: close collaboration with healthcare professionals and their patients, enabling:

Continuous development of our software solutions

Ongoing service optimization

Guaranteed optimal patient safety

Constant innovation in our medical solutions

This holistic approach allows us to maintain our leadership position in medical innovation while ensuring an exceptional user experience.

 

Who has access to your Personal Information?

Pixel Wiser implements a strict policy for sharing Personal Information, limited to the following purposes:

· Performance of contractual services

· Compliance with legal and regulatory obligations

· Legitimate operational needs of the company

Authorized recipients include:

· Pixel Wiser group entities involved in service delivery

· Selected technology and marketing partners, under strict confidentiality agreements

· Essential service providers necessary for the fulfillment of our missions

· Approved business partners contributing to service distribution

Regarding health data:

Healthcare establishments accessing medical information apply their own confidentiality policies in accordance with current regulations (notably HIPAA). The processing and transmission of this data is carried out exclusively within the framework of explicit authorizations and in compliance with applicable legal requirements.

Pixel Wiser reserves the right to communicate information required by competent authorities in the context of their legal missions, according to procedures established by current regulations.

All data transmission is carried out in compliance with appropriate security measures and applicable legal obligations.

 

The lawful basis for processing your Personal Information

Pixel Wiser implements a strict policy for sharing Personal Information, limited to the following purposes:

· Performance of contractual services

· Compliance with legal and regulatory obligations

· Legitimate operational needs of the company

Authorized recipients include:

· Pixel Wiser group entities involved in service delivery

· Selected technology and marketing partners, under strict confidentiality agreements

· Essential service providers necessary for the fulfillment of our missions

· Approved business partners contributing to service distribution

Regarding health data:

Healthcare establishments accessing medical information apply their own confidentiality policies in accordance with current regulations (notably HIPAA). The processing and transmission of this data is carried out exclusively within the framework of explicit authorizations and in compliance with applicable legal requirements.

Pixel Wiser reserves the right to communicate information required by competent authorities in the context of their legal missions, according to procedures established by current regulations.

All data transmission is carried out in compliance with appropriate security measures and applicable legal obligations.

 

How Pixel Wiser stores your Personal Information

Pixel Wiser implements a comprehensive data security policy based on advanced technical infrastructure and security protocols that comply with the industry's most demanding standards. Our protection system incorporates strict and monitored access controls, combined with multi-layered protection procedures.

Personal Information is retained for periods precisely defined by our legal obligations and authorized processing purposes. This retention is carried out within the framework of a secure archiving policy, complemented by controlled deletion procedures.

Data protection relies on regularly updated security systems subject to periodic audits. Continuous access monitoring and defined intervention protocols ensure an optimal level of protection.

Data security is subject to continuous improvement as part of our risk management policy.
 

Transfer of Personal Information across borders

Some or all of the Personal Information we collect may be stored on computers or servers located outside of the country in which we obtain the Personal Information, including countries whose protection of data protection laws may differ from the jurisdiction in which you live. This is in order to allow for the performing of centralized functions for our group of companies. As a result, this information may be subject to access requests from governments, courts, law enforcement officials, and national security authorities in those jurisdictions according to the applicable laws in those jurisdictions. Subject to such applicable laws, we will use reasonable efforts to ensure the appropriate protections are in place to maintain such protections of the Personal Information that are equivalent to those that apply in the country in which we obtain the Personal Information.

Where we transfer Personal Information from the United Kingdom or anywhere in the European Union to a country that has data protection laws adequate to the GDPR, such transfer is made on the basis of an adequacy decision by the European Commission under Article 45 of the GDPR.

Where we transfer Personal Information from anywhere in the world to a country or territory which does not have an adequacy status as determined by the European Commission, we ensure that appropriate safeguards are put in place which provide sufficient guarantees for an adequate level of protection of the Personal Information as well as effective and enforceable rights for you to rely on. In other words, whenever we transfer your Personal Information cross border, it will receive a similar level of protection as described in this Privacy Policy. We do this by ensuring that the European Commission’s Standard Contractual Clauses (“SCC’s”) have been agreed to between Pixel Wiser and its affiliates and that a copy of those SCC’s can be obtained by contacting Pixel Wiser at servicedesk@pixelwiser.com.

Your rights with regards to your Personal Information

Under data protection laws, specifically GDPR (Articles 15-20), you have the following rights:

The right to request copies of your Personal Information, including:

The purpose of processing

Categories of data concerned

Recipients

Retention period

Data source

The right to rectification of your inaccurate or incomplete Personal Information

The right to erasure in the following specific cases:

Data is no longer necessary

Withdrawal of consent

Objection to processing

Unlawful processing

Legal obligation

The right to restriction of processing when:

You contest the accuracy

The processing is unlawful

Storage necessary for legal claims

Objection to processing under verification

The right to data portability to receive and transmit your data

 

Information Obtained Through Automated Means

Automated Information Collection

As part of our site operations, we deploy tracking tools such as cookies and web beacons. These technologies allow us to optimize navigation and enhance the user experience on our platform.

Our system automatically collects several types of technical information during your visit, including your IP address, unique cookie identifiers installed, your internet browser characteristics, and the history of your interactions with our site.

The tracking preference management ("Do Not Track") is currently not supported by our systems. If you wish to limit data collection, you have the option to manage cookies through your browser settings. However, we draw your attention to the fact that disabling cookies could restrict access to certain site features or alter their normal functioning.

 

Privacy Policy changes and questions

Evolution of our Data Protection Policy

Our personal data protection policy is a dynamic document that may evolve over time. Indeed, we reserve the right to make changes to this document to better address the evolution of our services and regulatory requirements.

In the event of an update, the new version will be systematically published on our website. To stay informed of any potential changes, we encourage you to regularly review this policy.

Your continued use of our services (website, products, subscriptions, software, or mobile applications) following the publication of any modification constitutes acceptance of the new conditions for the protection of your data.

 

Questions or Complaints

Contact Us

For any questions or concerns regarding the use of your personal data, we are at your disposal:

Contact Center

Direct line: +86 022 58112530

 

Head Office  

Shanghai Pixel Wiser Medical Technology Co., Ltd

Room 709, No 868, Changshou Road, Putuo District, Shanghai, China

 

Privacy and Data Protection Officer

Name: Chuanjuan Zhuang

Role: Data Protection Officer

Contact: privacy.request@pixelwiser.com

 

Additional Recourse

If you are not fully satisfied with our response, you have additional means of recourse:

For European Union residents: you can contact your local data protection authority. Find their contact details at https://commission.europa.eu/index_en.